Frequently Asked Questions What is viacash? viacash is an independent payment infrastructure that allows withdrawals and deposits of cash at the supermarket checkout via a barcode. In Germany and Austria it is known as “Barzahlen/viacash” and already the biggest private infrastructure of its kind. With viacash, customers have the possibility to deposit and withdraw money from their bank account without a minimum purchase requirement. Furthermore, customers can pay their online purchase, rent or airline tickets with cash in retail stores. How does viacash work? Scenario 1 “Deposit”: Customers of partnering banks want to deposit cash into their own account, so they generate a barcode in their banking app with the desired amount. They then present the barcode on the screen of their mobile phone at the checkout when grocery-shopping and give the money to the cashier. Customers will receive a push notification on their phone and the funds will be instantly credited to their account. The cashier will also provide a receipt to the customer. Scenario 2 “Withdrawal”: Customers of partnering banks want to withdraw cash from their own account, so they generate a barcode in their banking app with the desired amount. They then present the barcode on the screen of their mobile phone at the checkout when grocery-shopping and receive the money from the cashier. Customers will receive a push notification on their phone and the funds will be instantly debited from their account. The cashier will also provide a receipt to the customer. Scenario 3 “Online shopping”: The customer selects viacash in a participating onlineshop at the end of the ordering process. As a consequence, the customer receives a payment slip with a barcode by email and prints it out. Alternatively, the customer can get the barcode via text message. While grocery shopping, the customers shows the payment slip at the checkout and then pays it in addition to the normal purchase (optional, there is no minimum purchase obligation). Additional scenarios that are already in use in Germany and that will be extended to more European markets in the future are bill payment services, e-wallet top ups, emoney and money transfer. Where can you use viacash? viacash is available in Italy, Greece, Switzerland and Spain. Furthermore the parent brand “Barzahlen/viacash” operates in Germany and Austria, offering the exact same service. The network of retail partner stores includes more than 1012 stores of PAM Group, including PAM, Pam Superstore and Panorama, Penny Market Italy and Carrefour in Italy, 110 stores of Bazaar in Greece, 3000 Stores of Bonpreu and CSQ in Spain, 1600 ticket vending machines of SBB in Switzerland, around 2600 stores of Billa, Penny, dm, Merkur and Bipa in Austria and around 11.700 stores of Rewe, Rossmann, dm, Penny, real, Budni and more in Germany. What are the advantages for customers? No need to search for an ATM. The basic banking needs can be easily met with viacash en route. Combining online shopping with offline payment. Benefit from the generous opening hours of supermarkets, drugstores, hardware stores (available only in Germany) and ticket machines (available only in Switzerland). No disclosure of sensitive account or credit card information. What are the advantages for retail partners? From a retail perspective there is a trend in the retail banking world, which nationwide retail chains can leverage to their advantage to drive more customer traffic to their stores.To put this into perspective: Retailers are looking for innovations to provide customers with relevant value-added services which can simplify and make their customers’ routines more convenient and comfortable. Which customer group uses viacash most frequently in practice? Customers of direct banks, since they do not have their own branch network and therefore the deposit of cash is usually not possible. Young customers (14-29 years), as they often do not have a credit card yet, but still want to shop online. Older customers, which mostly have a credit card, but are extremely reluctant to use it online. People with low incomes, as they often do not have or receive a credit card. Why is viacash particularly interesting for the European market? Many countries in Europa like Germany, Switzerland, Austria, Greece and Italy show particularly high cash affinity. Consumers in these countries are withdrawing more cash than ever when on the same hand thw number of ATM’S and bank branches are decreasing. Which banks are using the viacash network? viacash is cooperating with various national and international banks across different European markets. These include Sparda Bank, DKB, Fidor Bank in Germany and Hype in Italy. The cooperation with N26 and bunq is available in Germany, Austria and Italy. Which other services are using viacash as a payment method? In the DACH region, viacash/Barzahlen is used by large organizations across different sectors including e.on in the utility sector, Bundesagentur für Arbeit in the public sector, Rakuten.de in the E-Commerce sector and Generali in the Austrian insurance sector. Partner companies from the travel industry include Air Prishtina and Kosova Airlines in Switzerland. What can I do once my barcode has expired? If your barcode / payment/payout slip has expired, please request a new one from the invoicing party. Neither the invoicing party nor viacash can extend the duration of the slip / barcode.